Dunning

In AbaNinja's dunning process, you manage the entire process around open customer invoices, payment reminders, and dunning letters. Once an invoice has passed its due date and has not yet been paid, you can either automatically or manually trigger payment reminders and up to three dunning stages. The texts, deadlines, and dispatch time of the dunning letters can be individually adjusted in the settings. You can set per customer whether dunning letters are to be sent automatically or manually. With automatic activation, dispatch takes place automatically by e-mail or as a PDF for printing on the due date or after the deadline has expired.

Benefits:
The dunning process helps you keep track of outstanding receivables and efficiently control incoming payments. By automating, you save time and minimize manual effort. You can quickly see which invoices are overdue and take appropriate action. Integration with the banking module allows automatic matching of incoming payments and direct reduction of open items. This way, you always keep an eye on your liquidity and reduce the risk of payment defaults.

Notes and tips

• You can define up to three dunning stages with individual texts and deadlines in the settings.

• The dispatch of dunning letters can either be automatic (on the due date) or manual via the action bar in the invoice module. Whether the dunning process is to be automated must be configured individually for each address.

• In the customer portal, your customers have the option of settling open invoices directly online.

• Use the overview list to quickly filter open, due, and already dunned invoices.

• For mass mailing, you can mark several due invoices at once and send payment reminders or dunning letters in bulk by e-mail or as a PDF.

• Make sure that a valid e-mail address is stored for the automatic dispatch with the customer.

• You can view the current dunning status at any time in the invoice details and, if necessary, resend or print dunning letters.

• With the additional module AbaNet, you can transmit invoices directly as eBill to the e-banking of your customers.

Tip:
Use the option to individually design dunning texts and adjust the tone according to the dunning stage. This way, you remain professional and customer-oriented at the same time.