Settings

Benefits

With these settings, you can customize the customer portal to match your company's design. This strengthens your brand image and creates a consistent experience for your customers. The control of the comment function also allows you to steer communication.

In the settings area of the customer portal, you can make the following adjustments:

• Enable white labeling: Turn on white labeling to use your own branding in the customer portal. This allows you to hide the AbaNinja branding and set your own logo and colors.
• Upload logo: Upload your company logo (allowed file types: PNG, JPG, JPEG; maximum file size: 200 KB).
• Define colors: Set your primary and secondary color. Additionally, you can determine how these colors are displayed in the portal.
• Set behavior: Choose between "Standard" (normal view) and "Only show PDF" (only PDF documents are displayed).
• Manage comments: Decide whether comments are displayed and/or allowed in the customer portal.

Display of dunning documents in the customer portal

When dunning documents are sent by e‑mail, your customers receive a link to the AbaNinja customer portal. In the customer portal, due to the switch to individual documents, all documents related to the invoice (original invoice, payment reminders, dunning notices) are now displayed separately in tabs. This means that each document is available in its original version and can be traced more easily in case of uncertainties or disputes in the dunning process.

Depending on the customer segment, it may be useful to adapt the e‑mail text used in the dunning process. The e‑mails can be freely edited; an additional note referring to the original invoice and the dunning documents in the customer portal can make the process clearer for cantonal offices and other stakeholder groups.