2. Warning
You can customize the 2nd reminder in the settings:
- Activate/Deactivate: Turn the 2nd reminder on or off, depending on whether this stage is to be used.
- Number of days after due date: Define how many days after the due date the 2nd reminder will automatically be triggered (e.g. 30 days after due date).
- Invoice letter as first page in PDF: Determine whether the invoice letter should appear as a cover page in the PDF.
- Texts for email and PDF: Enter individual texts for the subject and content of the email as well as for the PDF. These texts can be adjusted for multiple languages.
- Variables: Use placeholders like $invoice (invoice number), $amount (amount) to personalize the reminder.
- Automation: The 2nd reminder can be sent automatically or manually, depending on the customer's settings.
Benefits
- The 2nd reminder is your last formal payment request and helps you consistently point out overdue payments.
- By automating, you save time and ensure a professional process in debt collection.
- Individual and multilingual texts allow for targeted and customer-oriented communication.
- With the variables, every reminder is automatically filled with the relevant invoice and customer data.
Tips and hints
- Activate the 2nd reminder only if you need this stage in your debt collection process.
- Check the number of days after due date to give your customers enough time, but still consistently remind them.
- Test the sending of the 2nd reminder to your own email address to check the layout and content.
- You can adjust the reminder stages at any time and save them, so that the changes take effect immediately.